Return Policy
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Gretchen Scott will reimburse our customers for the costs of returning defective merchandise.
Gretchen Scott gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise should be accompanied by the original packing slip. Return labels can be obtained by clicking on My Account or the website footer. There, enter your email, and we'll send you a login code. Return postage will be charged. Refunds will be made in the form of the original payment. “NO RETURNS OR EXCHANGES” on International Orders.
We cannot accept returns, exchanges, or refunds for FINAL SALE ITEMS, EARRINGS, and VINTAGE JEWELRY, so please keep in mind that all these items' sales are final.
Our return address is:
Gretchen Scott LLC
143 Sparks Ave
Pelham, NY 10803
(914) 663-8600
Please note that orders placed online are not returnable at our Signature stores. Feel free to contact us with any questions or concerns at +1 (914) 465-5100
Privacy Policy
This privacy policy sets out how Gretchen Scott uses and protects any information that you give when you use this website. Gretchen Scott is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Gretchen Scott may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Gretchen Scott
143 Sparks Ave
Pelham, NY 10803
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at CustomerService@GretchenScott.com. We will promptly correct any information found to be incorrect.
